Help & FAQ

You pay in cash when the parcel arrives. There is nothing to pay online.

1. You design your product and place the order.
2. We call or message you on the mobile number you gave to confirm your address, the product, colour and size.
3. Only after you confirm do we send your design to our printing partner. Nothing is printed before that.
4. The courier delivers the parcel and you pay the rider.

Please keep your phone on after ordering. If we can’t reach you, we can’t print your order: we wait about a week, and if we still haven’t been able to confirm it, the order is cancelled. If you ordered without signing in, your design may not be kept after that, so you would need to start again.

Every order is printed for you, so it takes a little longer than an off-the-shelf product. Total time = printing after you confirm + courier delivery to your city.

• Printing: 1–3 days after you confirm your order.
• Delivery: 5–7 days once printing is finished.
• Delivery charge: this depends on your city, so it is shown at checkout before you place the order – there is nothing extra to pay the rider beyond the total you see there.

We deliver nationwide, all across Pakistan.

Go to Track your order and enter your order number and the mobile number you ordered with. Your order number is on the confirmation screen after checkout.

What the statuses mean:

• Placed – we have your order and will call or message you to confirm it.
• Confirmed – you confirmed; your design is with our printing partner.
• Shipped – on its way with the courier.
• Delivered – delivered and paid.
• Cancelled – the order was not confirmed or was cancelled.

When your parcel is handed to the courier, we send you the courier tracking number by email or message.

Yes. You can cancel or change your order any time up to the moment we hand your design over to the printing partner – which happens after you confirm the order on our call or message. Just tell us on that call, or contact us as soon as possible.

After your design has gone to printing it can no longer be cancelled, because your product is made just for you and cannot be resold.

We print at 300 DPI, so a photo has to have enough pixels for the size you stretch it to. The editor checks this every time you resize a photo:

• 200 DPI or more – sharp. Go ahead.
• 150–200 DPI – we warn you: it may look slightly soft. Making the photo smaller on the product fixes it.
• Below 150 DPI – it would print blurry, so you can’t order it at that size. Make it smaller or use a bigger photo.

Example: a photo across the whole 228 mm mug wrap needs to be about 1,800 pixels wide. A normal photo from a modern phone camera is much bigger than that.

• Upload the original photo from your gallery, not a screenshot.
• Photos forwarded on WhatsApp or downloaded from Facebook/Instagram are compressed and often too small. Ask the person for the original, or send it as a “document” on WhatsApp.
• Use a bright, in-focus photo. Printing can’t fix blur.
• Keep faces and text inside the dashed line in the editor, away from the edges and (on mugs) the handle.
• Colours on screen are brighter than ink on a mug or fabric; very dark photos print darker.

Please check the parcel when it arrives and contact us within 48 hours with your order number, a description of the problem and clear photos of the item.

• Printing fault (smudged, misaligned, wrong colours, wrong size printed) – we reprint your item free of charge.
• Damaged product (a mug that arrived broken or chipped, a torn garment) – we reprint it, or refund you if you prefer.

Refunds are only for a fault on our side: a printing fault or a damaged product, reported with photos within 48 hours.

Because every item is made to order, we can’t take back items for a change of mind, for a mistake in the design you sent us (a typo, the wrong photo, the wrong spelling of a name), or for a photo that printed soft after the editor warned you it was low quality and you chose to order it anyway. Please check your design carefully on the preview screen before you order.